Codes of responses

Statuses of transaction

Status

Description

Application

Possible actions

inProcessing

Under processing

The order is still in process of processing by payment gate

Status checking (Check status)

WaitingAuthComplete

Successful Hold

The order awaits confirmation for assets withdrawal (Settle)

Status checking (Check status)

Confirmation (Settle),

Cancellation (Refund)

Approved

Successful payment

The order was successfully paid by the client, the assets were withdrawn from the card

Status checking (Check status)

Cancellation (Refund)

Pending

Under checking Antifraud

 

Status checking (Check status)

Expired

Payment term expired

 

Status checking (Check status)

Refunded/Voided

Refund

In case of operation of refund/unholding of assets

Status checking (Check status)

Declined

Cancelled

In case when it is impossible to complete the operation

Status checking (Check status)

RefundInProcessing

Refund in Processing

In case when not enough funds on shop balance

Status checking (Check status)

 

 

Codes of responses

Code

Title

Reason

Message for the client

Where to address

1100

Ок

Operation was performed without errors

 

 

1101

Declined  To Card Issuer

Refusal of the issuing Bank to complete the operation

Payment failed.

Contact your bank or use another card.

Bank that issued card

1102

Bad CVV2

Wrong CVV code

Payment failed.

Please, make sure that parameters were input correctly and try again

Bank that issued card

1103

Expired card

The card is overdue or the validity term was specified incorrectly

Payment failed.

Contact your bank or use another card.

Please, make sure that parameters were input correctly and try again

Bank that issued card

1104

Insufficient Funds

Lack of assets

Payment failed.

Lack of assets on the card

Bank that issued card

1105

Invalid Card

Wrong card number was input or the card is in unallowable status.

Payment failed.

Contact your bank or use another card.

Please, make sure that parameters were input correctly and try again

Bank that issued card

1106

Exceed Withdrawal Frequency

Limit of operations by card exceeded – perhaps the card is not opened for payments in Internet

Payment failed.

Contact your bank or use other card.

Bank that issued card

1108

Three Ds Fail

It is impossible to perform 3DS transaction or wrong code of confirmation 3DS

Contact your bank or use other card.

Bank that issued card

1109

Format Error

Error on the side of merchant – transaction was formed incorrectly

Payment failed.

Please try again later or contact the merchant to whose benefit you make payment

merchant

1110

invalid Currency

Error on the side of merchant – wrong currency

Payment failed.

Please try again later or contact the merchant to whose benefit you make payment

merchant

1112

Duplicate Order ID

Duplicating orderid

Payment failed.

Please try again later or contact the merchant to whose benefit you make payment

merchant

1113

Invalid signature.

Wrong signature of merchant.

Payment failed.

Please try again later or contact the merchant to whose benefit you make payment

merchant

1114

Fraud

Fraud transaction according to anti-fraud filters

Payment failed.

Please try again later or contact the merchant to whose benefit you make payment

merchant

1115

Parameter `{param_name}` is missing

One or several obligatory parameters were not transferred

Payment failed.

Please try again later or contact the merchant to whose benefit you make payment

merchant

1116

Token not found

An attempt of withdrawal from the client’s card by token was unsuccessful – wrong value is used

Payment failed.

Please try again later or contact the merchant to whose benefit you make payment

merchant

1117

API Not Allowed

The present API is not allowed for usage by merchant

Payment failed.

Please try again later or contact the merchant to whose benefit you make payment

psp

1118

Merchant Restriction

The limit of Shop was exceeded or transactions were prohibited for the Shop

Payment failed.

Please try again later or contact the merchant to whose benefit you make payment

psp

1120

Authentication unavailable

3-D Secure authorization is unavailable

Payment failed.

Contact your bank or use another card.

psp

1121

Account Not Found

Account not found

Payment failed.

Please contact the merchant to whose benefit you make payment

psp

1122

Gate Declined

Refusal of gate in performance of operation

Payment failed.

Please try again later

If the message is displayed again, please, contact us and we will try to help You.

psp

1123

Refund Not Allowed

Refund can not be performed

no

psp

1124

Cardholder session expired

User session expired

Time for payment making expired, please, repeat the attempt of payment.

psp

1125

Cardholder canceled the request

Transaction was cancelled by the user

no

psp

1126

Illegal Order State

An attempt of performance of unallowable operation for the current status of payment

no

psp

1127

Order Not Found

Transaction not found

no

psp

1128

Refund Limit Excended

Allowed number of attempts to perform refund was exceeded (Refund)

no

psp

1129

ScriptError

Scenario error

no

psp

1130

Invalid Amount

Wrong amount

Transaction failed.

Please check the correctness of amount transferred in request.

psp

1131

Transaction in processing

The order is under processing, The order is still in the process of processing by payment gate

Your payment is under processing. As soon as transaction will be processed You will obtain notification about the status of payment

psp

Bank that issued card

1132

Transaction Is Delayed

The client decided to postpone the payment, the link for completion of payment was sent to his e-mail

You created an order ..at the site … You may make a payment within ХХ hours ХХ minutes.

 

1133

Invalid commission

Wrong commission.

no

merchant

1134

Transaction is pending

Transaction is checked by Antifraud

Transaction is manually verified by the monitoring employee.

psp

1135

Card limits failed

Card limit is exceeded

Payment failed.

Try again later or connect with the merchant to whom you pay

psp

1136

Merchant Balance Is Very Small

Insufficient funds on the merchant balance

 

psp

1137

Invalid Confirmation Amount

Incorrect amount of the card verification confirmation

Card verification failed

 

1138

RefundInProcessing

Refund request is accepted and will be processed as there will be sufficient funds on the merchant balance for its processing.

 

psp

1139

External decline while credit

Funds crediting to the recipient card is rejected

Funds crediting to the recipient card is rejected

psp

Bank that issued card

 

1140

Exceed Withdrawal Frequency While Credit

Exceeded limit at the funds crediting to the recipient card.

Exceeded limit at the funds crediting to the recipient card

psp

Bank that issued card

 

1141

Partial void is not supported

Partial hold cancellation is not available

Partial hold cancellation is not available

psp

1142

Refused a credit

Credit denied

Payment failed.

psp

1143

Invalid phone number

Invalid phone number

Invalid phone number

 

1144

Transaction is awaiting delivery

 

 

psp

1145

Transaction is awaiting credit decision

Credit decision awaiting

 

psp

5100

Wait 3ds data

3d secure verification awaiting